Privacy Policy – Decor Crest
At Decor Crest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, place an order, or use our services. By accessing our website or using our services, you agree to the terms outlined in this policy.
1. Collection of Personal Information
You may browse our website without sharing personal information. However, when you place an order, register an account, or contact us, we may collect certain details, including:
Name, email address, phone number, and delivery address
Billing and payment information (processed securely through third-party payment gateways)
Delivery instructions, gift messages, and customization requests
Information shared while contacting customer support
Certain information is mandatory for processing and delivering your orders. Without this information, some services may not be available.
2. Use of Personal Information
The information collected is used to:
Process orders, payments, and deliveries
Provide customer support and respond to inquiries
Send order confirmations, updates, and service-related communication
Improve our website, products, and customer experience
Inform you about offers, promotions, or new collections (only if you choose to receive such communication)
Decor Crest does not sell, trade, or rent your personal information to third parties.
3. Handmade & Customized Products Disclaimer
Many of our products, including cakes, flower arrangements, décor items, and hampers, are handcrafted and customized. Therefore:
Final products may slightly vary in design, color, arrangement, or finish from the images displayed on the website
Customized cakes may differ slightly in decoration, texture, or appearance
Certain flowers, décor elements, or packaging materials may be substituted based on availability while maintaining equal or higher quality standards
These natural variations are part of handcrafted and customized products and shall not be considered defects.
4. Sharing of Information
We may share necessary information with trusted third-party service providers, including:
Payment gateway providers
Delivery and logistics partners
Vendors assisting in order fulfillment
These parties are authorized to use your information only for the purpose of providing services on our behalf and are required to maintain confidentiality and data security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies. You may request deletion of your account or personal information by contacting us at support@decorcrest.co.
6. Updating Your Information
You may update or correct your personal information through your account settings. For sensitive changes, such as updating your email address or phone number, additional verification may be required.
7. Protection of Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. Sensitive information, including payment data, is processed through secure encrypted systems.
While we strive to use commercially acceptable methods to protect your data, no method of transmission or electronic storage is completely secure.
8. Cancellation & Refund Policy
Orders cannot be cancelled within 30 minutes of the selected delivery time
Refunds will only be considered in cases where an incorrect or damaged product is delivered
Any issue must be reported immediately with valid proof, such as photographs
Approved refunds, if any, may be subject to deduction of applicable processing charges
Refund approvals shall be at the sole discretion of Decor Crest.
9. Legal Disclosure
We may disclose personal information if required by law, court order, government authority, or if necessary to protect our legal rights, customers, business operations, or safety.
10. Communication & Promotional Updates
By placing an order, you consent to receive communication from Decor Crest via email, SMS, phone call, or WhatsApp regarding your orders, deliveries, and occasional promotional updates.
You may opt out of promotional communications at any time by contacting us.
11. Contact & Grievance Information
For any questions, concerns, or grievances regarding this Privacy Policy or your personal information,
please contact us at: Decor Crest
Shraddha Suman Flowers Private Limited
Delhi, India
Email: support@decorcrest.co
(Registered office address will be provided upon request in accordance with applicable laws.)
12. Governing Law & Dispute Resolution
This Privacy Policy shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall first be attempted to be resolved amicably.
If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The courts and arbitration jurisdiction shall be limited to Delhi, India.